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Txfvd handles sports-towel return requests through one written review so the ordered textile, every integral pocket or supplied attachment, visible condition, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Sports-towel returns are assessed as complete products. Every listed towel, integral pocket, grommet, removable clip, and care card must remain together in the supplied quantity, with the original dimensions, weave, edge, color, and attachment structure unchanged. For sports-towel orders, support review may refer to towel count, finished dimensions, fiber blend, fabric weight, terry, brushed or diamond-weave texture, hem and binding, rib bands, corner pockets, elastic, grommet, carabiner, supplied pieces, unused hygiene condition, and the delivered package.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Because sports towels contact the body or training surfaces, an eligible non-defective return must remain unused, unworn, unwashed, clean, dry, and odor-free, with no sweat, skin oils, cosmetics, lotion, water, detergent, soil, gym-floor or mat contact, stains, dye transfer, pulled loops, flattened pile, stretched pockets, damaged elastic, loose binding, bent grommet, scratched clip, washing residue, or modification. A customer may unpack, count, visually inspect, and lay the clean dry towel once on a protected surface without using it during activity.
Repack an approved sports-towel return clean and completely dry. Fold the textile loosely along natural lines without sharply compressing terry loops or brushed pile, place elastic corner pockets flat without stretching them, remove a supplied carabiner from its grommet, and protect metal hardware with a separate fibre pad. Keep every listed piece together in a clean paper sleeve inside one sturdy moisture-resistant outer parcel, with no tape or shipping label attached directly to fabric, elastic, binding, grommet, or clip. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect returned textiles and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@txfvd.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 340 Pheasant Dr, Haines City, FL 33844, United States.
In the first email, identify the SKU and exact towel format. State whether the request concerns dimensions, fiber content, terry loops, rib bands, brushed surface, corner-pocket count, elastic, diamond weave, binding, grommet, carabiner, visible delivery damage, or a missing supplied component. Clear photographs of the complete dry towel and parcel may assist with visible damage or an incorrect item but are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available sports-towel format after the original complete unused product is approved for return. Dimensions, fiber blend, fabric weight, weave, pockets, hardware, intended training use, care, price, and product net weight can differ and should be reviewed before a replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@txfvd.shop or +1 (530) 480-4949. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).